Shipping policy

Shipping Policy

Thank you for shopping with us! Please read our shipping policy carefully to understand how we handle and process orders.

Order Processing

  • We process all orders within 3-5 business days (excluding weekends and holidays).

  • Once your order is processed, it will be shipped using the shipping method selected at checkout.

Shipping and Delivery

  • Shipping times vary based on the method chosen at checkout and the carrier's delivery schedule.

  • After your order is shipped, you will receive a tracking number to monitor your shipment's progress.

Liability After Shipping

  • Once a product leaves our facility and is handed over to the shipping carrier, all liability for the package transfers to the customer.

  • We are not responsible for any loss, theft, damage, or delays caused by the shipping carrier.

  • For any issues with your shipment, we recommend contacting the carrier directly using the tracking information provided.

Shipping Delays

  • While we strive to ensure timely delivery, we cannot control delays caused by shipping carriers, weather conditions, or other unforeseen circumstances. Such delays are outside our responsibility.

Incorrect Shipping Information

  • Please double-check your shipping address at checkout. We are not liable for packages shipped to an incorrect or incomplete address provided by the customer.

International Shipping

  • For international orders, additional customs fees or import taxes may apply. These charges are the responsibility of the customer.

Lost or Damaged Shipments

  • If your package is lost or arrives damaged, please contact the shipping carrier immediately and file a claim. We will assist with any necessary documentation to support your claim.

Contact Us If you have any questions about our shipping policy, please contact us at contact@illfound.com.

By placing an order with us, you agree to this shipping policy.